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Twilio Flex

Setting up the account​

  • Go to your organization's Integrations page in Askribe
  • From the Handoff to Agent section, click on the + Account button
  • Give a custom name for your integration
  • Go to the Twilio Flex console
  • From the account info section, copy the Account SID and Auth Token
  • Paste the values in the Account SID and Auth Token fields in the Askribe integration settings screen and click on Save
  • Select the workspace where you want to use this integration
  • Click on Save
  • That's it! You have successfully connected your Twilio Flex account to Askribe. Now you can use this integration in the Handoff to Agent block in your Conversational flows.

Setting up webhooks​

  • Go to your Twilio Flex console and select the Workspaces option under the TaskRouter section
  • Select your workspace from the list of workspaces
  • Select the Settings option under the Flex Task Assignment section
  • Scroll down to the Event Callbacks section
  • In the Event Callback URL field, put https://stage-askribe-askribe-ohlibf5r4a-el.a.run.app/api/v1/webhook/twilio-flex-webhook
  • Make sure that the option All Events is selected in the Event Type radio button
  • If you have done everything correctly, you should see the following screen:
  • Click on Save
  • Click on Create webhook and then Save

Handing the conversation back to Askribe​